The processing of your order is guaranteed within 24 hours* (Monday to Friday). However, if products are out of stock or our inventory does not show the correct amount of products in stock, a member of our team will contact you to find out your shipping preferences for your package.
* For products available in stock.
Some carriers experience occasional delivery delays. We are not responsible for these delays and no compensation will be granted due to delays imposed by our carriers.
Cancellation or refund of an order already shipped may be subject to additional shipping charges.
It is the responsibility of the customer to indicate the correct delivery address. If you are mistaken, please contact a member of our team at info@vogelstjerome.com or 1 (866) 432-3388 . Additional shipping costs may be requested. This also applies in the case of unclaimed or refused packages upon delivery.
* Delivery is free for all purchases of $75 or more anywhere in Quebec and Ontario . It is free for all purchases of $150 or more everywhere else in Canada.
Delivery applies to all our in-store products except probiotics in the form of refrigerated yogurts, cat litter and large bags of pet food.
Items damaged in transit
Vogel St-Jérôme makes sure to ship the items safely and to pack the items properly to avoid any breakage during transport. If you receive a damaged item, please email us at info@vogelstjerome.com or call toll-free 1(866) 432-3388 Monday-Friday between 9am and 5pm to report any damage during delivery. the delivery. We will immediately correct the situation by sending you a new product.
Lost package
If you have not received your package within 6 business days (following dispatch notification being sent), please email us at info@vogelstjerome.com or call toll free at 1 (866) 432-3388 Monday to Friday between 9 a.m. and 5 p.m. This will allow us to follow up on the file. We will investigate the case as soon as you call. If the package is officially declared lost by the carrier, your order will be sent to you again at no additional cost. A member of our team will take care of keeping you informed throughout the process of finding your package.
If you have any questions, please contact a member of our team by email at info@vogelstjerome.com or call toll free at 1(866) 432-3388 and we will be happy to answer you Monday to Friday between 9 a.m. and 5 p.m.